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Neckover Trailers

Warranty

Warranty Information

Here at Neckover, we understand what its like to purchase a new investment that keeps our way of life rolling. We need it to be free of defects and if something breaks due to that, we need to know it’s going to be fixed. That’s why we offer our products with these limited warranties. If you have any other issues not covered then give us a shout. We want to help you work through the issue to get your Neckover rolling again.

 

Livestock TrailersFlat Deck & Lowboy TrailersHay TrailersSteel Truck BedsParts & ServiceTiresB&W HitchRockwell American Axles

Neckover Trailers Mfg., L.L.C.

Manufacturer’s Limited Warranty – Steel Livestock Trailers

 

Manufacturer’s Limited Warranty on all Steel Livestock Trailers Manufactured by Neckover Trailers Mfg., L.L.C., and sold under the “Neckover Trailers” Label are subject to specific and Limited Warranties as Follows:

Neckover Trailers Mfg., L.L.C. warrants that each Neckover Trailer operated by the original purchaser under normal use in the Continental United States or Canada will be free from defects in materials and workmanship for one (1) year following the original purchase, subject to the requirements, exclusions and limitations stated below which will be strictly applied.  If the trailer is rented or used for commercial hauling, this Limited Warranty is null and void.

Seven Year Limited Warranty – Subject to the requirements, exclusions and limitations stated below, the structure of your Neckover Trailer is warranted to the original retail purchaser against defects in materials and workmanship by Neckover Trailers Mfg., L.L.C., arising from normal use for seven (7) year from the date of purchase.  The structure is that portion of the trailer which includes the main frame, consisting of the bottom rails, cross members, side posts and exterior walls, roof rails and bow pipes, neck and the sub frame, excluding the floorboard and running gear.

One Year Limited Warranty – Neckover Trailer Mfg., L.L.C. warrants it paint finish to be consistent with industry standards for one (1) year after the date of original retrieval from the factory, with the exception of “normal use” limitations set forth below and of deterioration due to use or exposure, such as chipping, scratching, fading, cracks in caulk seams, road salt, road tar, damage by animals or pressure washing.  Warrantable paint repairs are limited to spot repairs and blending consistent with standards in the trailer industry.

 

One Year Limited Warranty – Subject to the requirements, exclusions and limitations stated below, the latches, gates, lights, and wire of your Neckover Trailer is warranted to the original retail purchaser against defects in materials and workmanship by Neckover Trailers Mfg., L.L.C., arising from normal use for one (1) year from the date of purchase.

 

Exclusion of Components Warranted by Other Manufacturers – Axles, batteries, brake components, castors, couplers, jacks, mats, springs and suspension components, tires, windows and doors purchased and installed by Neckover Trailer Mfg., L.L.C., are warranted by their manufacturers and are excluded from this Limited Warranty.

Normal Use, No Repairs or Alterations – This Limited Warranty covers only defects in original components which arise from normal use and does not apply if trailer is subject to negligence, accident, abuse, misuse, overload or has been repaired to altered without the prior written consent of Neckover Trailers Mfg., L.L.C. Normal wear items including but not limited to doors, struts, lights, bearings, brakes, brake linings, tires and batteries, will not be replaced due to wear.

Transportation Cost Excluded – Transportation of any trailer to and/or from the dealer or any approved repair facility shall be the responsibility of the trailer owner.  Neckover Trailer Mfg., L.L.C. shall not be liable for any such costs.

 

Prior Written Consent Required and Return of Defective Parts Required – No reimbursement will be made to any dealer or owner for repairs made without the prior written consent of Neckover Trailers Mfg., L.L.C.  Any defective part(s) must be sent by prepaid freight to Neckover Trailers Mfg., L.L.C., in order to qualify for replacement, or reimbursement under this Limited Warranty.

 

 

Other Products Excluded – This Limited Warranty applies exclusively to the above described trailers manufactured by Neckover Trailers Mfg., L.L.C.  Any other products manufactured by Neckover Trailers Mfg., L.L.C. are specifically excluded from this warranty.  Authorized repairs do not extend the term of this Limited Warranty.

Limitations – The sole responsibility of Neckover Trailers Mfg., L.L.C. under this limited warranty shall be to repair and replace parts at the Neckover Trailer Factory.  However, under unusual circumstances with prior written approval and at Neckover Trailers Mfg., L.L.C. discretion, a reasonable allowance may be made for repair off site.  All other obligations or liabilities, including incidental or consequential damages or contingent liabilities arising out of the failure of any parts to operate properly are hereby excluded, including but not limited to any damages resulting from loss of use, inconvenience, loss of time, commercial loss or any other type of damages, general or specific, foreseen or unforeseen, unless applicable state law provides otherwise.

Disclaimers – This warranty is expressly in Lieu of all other express warranties and representations.  Neckover Trailers Mfg., L.L.C. makes no representation or warranty of any kind, express or implied, with respect to Neckover Trailers whether as to merchantability, fitness for a particular purpose or any other matter.  No one, including an authorized Neckover Trailer Dealers, authorized to make further or additional warranties on behalf of Neckover Trailers Mfg., L.L.C.  All implied warranties of merchantability and fitness for intended use are limited to warranty periods stated above, unless any applicable state law provides otherwise.

Exclusions and Limitations – This Warranty shall not extend to:

  • Any trailer or component for which the warranty registration card was not returned to Neckover Trailers Mfg., L.L.C.
  • Equipment which has been modified, repaired, or altered in any way without the express written consent of Neckover Trailers Mfg., L.L.C.
  • Unreasonable use including failure to provide reasonable and necessary maintenance.
  • Axles, axle’s assemblies, springs and suspension components, tires, or any other equipment which is warranted separately by the respective manufacturers of said components.
  • Parts not supplied by Neckover Trailers Mfg., L.L.C.
  • Parts which require replacement in the ordinary course of use due to normal wear.
  • Any trailer after 90 days from the date of purchase if the trailer is utilized as a rental unit or as part of a rental combination with rental equipment.
  • Damage to paint resulting from deterioration due to use or exposure, such as chipping, scratching or damage due to road salt, road tar, or pressure washing.
  • Warranties are non-transferable.
  • The foregoing warranties are exclusive and the remedies provided therein are the sole and only remedies.
  • There are no warranties, either express or implied including the implied warranties of merchantability and fitness for a particular purpose, which extend beyond the description of the face hereof.
  • Except as may be prohibited by law, Neckover Trailers Mfg., L.L.C. shall not be liable for incidental or consequential damages of any kind or description including but not limited to loss of time, profit, inconvenience, loss of use, towing fees, telephone calls, costs of meals or lodging.

What You Must Do – In order to make a claim under these warranties:

  • You must be the original purchaser of the trailer.
  • You must properly notify Neckover Trailers Mfg., L.L.C. within the warranty period of any defect and provide Neckover Trailers Mfg., L.L.C. with any substantiation Neckover Trailers Mfg., L.L.C. may reasonably request.
  • The trailer must have been used and maintained in accordance with good industry practice and the recommendations of Neckover Trailers Mfg., L.L.C.

Inquiries regarding the above warranty should be sent to:

Neckover Trailers Mfg.

P.O. Box 306

Troup, TX 75789

903-842-3107

Neckover Trailers Mfg., L.L.C.

Manufacturer’s Limited Warranty – Flat Deck & Lowboy Trailers

 

Manufacturer’s Limited Warranty on all Flat Deck and Low Boy Trailers Manufactured by Neckover Trailers Mfg., L.L.C., and sold under the “Neckover Trailers” Label are subject to specific and Limited Warranties as Follows:

Neckover Trailers Mfg., L.L.C. warrants that each Neckover Trailer operated by the original purchaser under normal use in the Continental United States or Canada will be free from defects in materials and workmanship for one (1) year following the original purchase, subject to the requirements, exclusions and limitations stated below which will be strictly applied.  If the trailer is rented or used for commercial hauling, this Limited Warranty is null and void.

Five Year Limited Warranty – Subject to the requirements, exclusions and limitations stated below, the structure of your Neckover Trailer is warranted to the original retail purchaser against defects in materials and workmanship by Neckover Trailers Mfg., L.L.C., arising from normal use for five (5) year from the date of purchase.  The structure is that portion of the trailer which includes the main frame, consisting of the bottom rails, cross members, side posts, neck, ramps and the sub frame, excluding the floorboard and running gear.

One Year Limited Warranty – Neckover Trailer Mfg., L.L.C. warrants it paint finish to be consistent with industry standards for one (1) year after the date of original retrieval from the factory, with the exception of “normal use” limitations set forth below and of deterioration due to use or exposure, such as chipping, scratching, fading, cracks in caulk seams, road salt, road tar, damage by animals or pressure washing.  Warrantable paint repairs are limited to spot repairs and blending consistent with standards in the trailer industry.

 

 

One Year Limited Warranty – Subject to the requirements, exclusions and limitations stated below, the lights, and wire of your Neckover Trailer is warranted to the original retail purchaser against defects in materials and workmanship by Neckover Trailers Mfg., L.L.C., arising from normal use for one (1) year from the date of purchase.

 

Exclusion of Components Warranted by Other Manufacturers – Axles, batteries, brake components, castors, couplers, jacks, mats, springs and suspension components, tires and wheels purchased and installed by Neckover Trailer Mfg., L.L.C., are warranted by their manufacturers and are excluded from this Limited Warranty.

Normal Use, No Repairs or Alterations – This Limited Warranty covers only defects in original components which arise from normal use and does not apply if trailer is subject to negligence, accident, abuse, misuse, overload or has been repaired to altered without the prior written consent of Neckover Trailers Mfg., L.L.C. Normal wear items including but not limited to doors, struts, lights, bearings, brakes, brake linings, tires and batteries, will not be replaced due to wear.

Transportation Cost Excluded – Transportation of any trailer to and/or from the dealer or any approved repair facility shall be the responsibility of the trailer owner.  Neckover Trailer Mfg., L.L.C. shall not be liable for any such costs.

 

Prior Written Consent Required and Return of Defective Parts Required – No reimbursement will be made to any dealer or owner for repairs made without the prior written consent of Neckover Trailers Mfg., L.L.C.  Any defective part(s) must be sent by prepaid freight to Neckover Trailers Mfg., L.L.C., in order to qualify for replacement, or reimbursement under this Limited Warranty.

 

 

Other Products Excluded – This Limited Warranty applies exclusively to the above described trailers manufactured by Neckover Trailers Mfg., L.L.C.  Any other products manufactured by Neckover Trailers Mfg., L.L.C. are specifically excluded from this warranty.  Authorized repairs do not extend the term of this Limited Warranty.

Limitations – The sole responsibility of Neckover Trailers Mfg., L.L.C. under this limited warranty shall be to repair and replace parts at the Neckover Trailer Factory.  However, under unusual circumstances with prior written approval and at Neckover Trailers Mfg., L.L.C. discretion, a reasonable allowance may be made for repair off site.  All other obligations or liabilities, including incidental or consequential damages or contingent liabilities arising out of the failure of any parts to operate properly are hereby excluded, including but not limited to any damages resulting from loss of use, inconvenience, loss of time, commercial loss or any other type of damages, general or specific, foreseen or unforeseen, unless applicable state law provides otherwise.

Disclaimers – This warranty is expressly in Lieu of all other express warranties and representations.  Neckover Trailers Mfg., L.L.C. makes no representation or warranty of any kind, express or implied, with respect to Neckover Trailers whether as to merchantability, fitness for a particular purpose or any other matter.  No one, including an authorized Neckover Trailer Dealers, authorized to make further or additional warranties on behalf of Neckover Trailers Mfg., L.L.C.  All implied warranties of merchantability and fitness for intended use are limited to warranty periods stated above, unless any applicable state law provides otherwise.

Exclusions and Limitations – This Warranty shall not extend to:

  • Any trailer or component for which the warranty registration card was not returned to Neckover Trailers Mfg., L.L.C.
  • Equipment which has been modified, repaired, or altered in any way without the express written consent of Neckover Trailers Mfg., L.L.C.
  • Unreasonable use including failure to provide reasonable and necessary maintenance.
  • Axles, axle’s assemblies, springs and suspension components, tires, or any other equipment which is warranted separately by the respective manufacturers of said components.
  • Parts not supplied by Neckover Trailers Mfg., L.L.C.
  • Parts which require replacement in the ordinary course of use due to normal wear.
  • Any trailer after 90 days from the date of purchase if the trailer is utilized as a rental unit or as part of a rental combination with rental equipment.
  • Damage to paint resulting from deterioration due to use or exposure, such as chipping, scratching or damage due to road salt, road tar, or pressure washing.
  • Warranties are non-transferable.
  • The foregoing warranties are exclusive and the remedies provided therein are the sole and only remedies.
  • There are no warranties, either express or implied including the implied warranties of merchantability and fitness for a particular purpose, which extend beyond the description of the face hereof.
  • Except as may be prohibited by law, Neckover Trailers Mfg., L.L.C. shall not be liable for incidental or consequential damages of any kind or description including but not limited to loss of time, profit, inconvenience, loss of use, towing fees, telephone calls, costs of meals or lodging.

What You Must Do – In order to make a claim under these warranties:

  • You must be the original purchaser of the trailer.
  • You must properly notify Neckover Trailers Mfg., L.L.C. within the warranty period of any defect and provide Neckover Trailers Mfg., L.L.C. with any substantiation Neckover Trailers Mfg., L.L.C. may reasonably request.
  • The trailer must have been used and maintained in accordance with good industry practice and the recommendations of Neckover Trailers Mfg., L.L.C.

Inquiries regarding the above warranty should be sent to:

Neckover Trailers Mfg.

P.O. Box 306

Troup, TX 75789

903-842-3107

 

Neckover Trailers Mfg., L.L.C.

Manufacturer’s Limited Warranty – Flat Deck & Lowboy Trailers

 

I __________________________________________________, purchasing a new

_______________ model Neckover Trailer containing identification

number__________________________________________________, and Invoice

number _______________, have read, understand and agree to the attached

warranty statement.

 

______________________________________

Customer’s Printed Name

 

___________________________________________                                  __________________

Customers Signature                                                                                      Date

 

___________________________________________

Dealer

 

___________________________________________                                  __________________

Dealer’s Signature                                                                                          Date

 

 

* Signed original must be mailed to Neckover Trailers Mfg., LLC, PO Box 306, Troup, TX 75789, with an executed Bill of Sale within 30 days of original sales date to validate warranty.

 

Neckover Trailers Mfg., L.L.C.

Required Warranty Claim Procedure

In order to validate this Limited Warranty, you must complete the warranty registration sheet within thirty (30) days of original purchase date of your Neckover Trailer.  The warranty registration sheet must be accompanied by an executed bill of sale or invoice from the authorized Neckover Trailer Dealer.  If this warranty registration sheet and accompanying documentation is not completed by the thirtieth day after purchase of the trailer, all express warranties contained in this limited warranty shall be null and void except as prohibited by law.

Within five (5) days after discovering a problem with your Neckover Trailer, return your trailer for inspection to the Neckover Trailer dealer where you bought your trailer.

If your dealer cannot repair the problem free of charge and you want to file a claim under this warranty, your local dealer must send to Neckover Trailers Mfg., L.L.C., by registered letter or fax a limited warranty claim form, together with all required information, within ten (10) days of your discovery of the defect.

Neckover Trailers Mfg., L.L.C. will acknowledge such receipt of claim by registered letter to the

Dealer and to the claimant.  Neckover Trailers Mfg., L.L.C. will respond as soon as possible, but no later than thirty (30) days after receipt of the claim.  Any defective part(s) must be sent by prepaid freight to Neckover Trailers Mfg., L.L.C., within thirty (30) days, in order to qualify the claimant for replacement under this limited warranty.

Neckover Trailers Mfg., L.L.C. will not reimburse any claimant for any adjustment or repair of a Neckover Trailer without prior written approval by Neckover Trailers Mfg., L.L.C.

If you return your trailer for repair to the factory, Neckover Trailers Mfg., L.L.C. will warrant the repair or replacement parts for a year from the date of repair.  If authorized repair must be done outside of the factory, Neckover Trailers Mfg., L.L.C. will not warrant such repair work or replacement.

Neckover Trailers Mfg., L.L.C. reserves the right to not pay unreasonable costs for repair or replacement defects in Neckover Trailers and may, at Neckover Trailers Mfg., L.L.C. discretion establish a reasonable reimbursement for any authorized work performed under the terms of this limited warranty.

Neckover Trailers Mfg., L.L.C. makes no other express or implied warranties and there are no other warranties which extend beyond the description on the face of this limited warranty.

Inquiries regarding the above warranty should be sent to:

Neckover Trailers Mfg.

P.O. Box 306

Troup, TX 75789

903-842-3107

Neckover Trailers Mfg., L.L.C.

Manufacturer’s Limited Warranty – Hay Trailers

 

Manufacturer’s Limited Warranty on all Hay Trailers Manufactured by Neckover Trailers Mfg., L.L.C., and sold under the “Neckover Trailers” Label are subject to specific and Limited Warranties as Follows:

Neckover Trailers Mfg., L.L.C. warrants that each Neckover Trailer operated by the original purchaser under normal use in the Continental United States or Canada will be free from defects in materials and workmanship for one (1) year following the original purchase, subject to the requirements, exclusions and limitations stated below which will be strictly applied.  If the trailer is rented or used for commercial hauling, this Limited Warranty is null and void.

One Year Limited Warranty – Subject to the requirements, exclusions and limitations stated below, the structure of your Neckover Trailer is warranted to the original retail purchaser against defects in materials and workmanship by Neckover Trailers Mfg., L.L.C., arising from normal use for one (1) year from the date of purchase.  The structure is that portion of the trailer which includes the main frame, consisting of the bottom rails, cross members, side posts, cradles, neck and the sub frame, excluding the running gear.

Six Month Limited Warranty – Neckover Trailer Mfg., L.L.C. warrants it paint finish to be consistent with industry standards for six (6) months after the date of original retrieval from the factory, with the exception of “normal use” limitations set forth below and of deterioration due to use or exposure, such as chipping, scratching, fading, cracks in caulk seams, road salt, road tar, damage by animals or pressure washing.  Warrantable paint repairs are limited to spot repairs and blending consistent with standards in the trailer industry.

 

 

 

One Year Limited Warranty – Subject to the requirements, exclusions and limitations stated below, the latches, lights, and wire of your Neckover Trailer is warranted to the original retail purchaser against defects in materials and workmanship by Neckover Trailers Mfg., L.L.C., arising from normal use for one (1) year from the date of purchase.

 

Exclusion of Components Warranted by Other Manufacturers – Axles, batteries, brake components, castors, couplers, jacks, mats, springs and suspension components, tires, purchased and installed by Neckover Trailer Mfg., L.L.C., are warranted by their manufacturers and are excluded from this Limited Warranty.

Normal Use, No Repairs or Alterations – This Limited Warranty covers only defects in original components which arise from normal use and does not apply if trailer is subject to negligence, accident, abuse, misuse, overload or has been repaired to altered without the prior written consent of Neckover Trailers Mfg., L.L.C. Normal wear items including but not limited to doors, struts, lights, bearings, brakes, brake linings, tires and batteries, will not be replaced due to wear.

Transportation Cost Excluded – Transportation of any trailer to and/or from the dealer or any approved repair facility shall be the responsibility of the trailer owner.  Neckover Trailer Mfg., L.L.C. shall not be liable for any such costs.

 

Prior Written Consent Required and Return of Defective Parts Required – No reimbursement will be made to any dealer or owner for repairs made without the prior written consent of Neckover Trailers Mfg., L.L.C.  Any defective part(s) must be sent by prepaid freight to Neckover Trailers Mfg., L.L.C., in order to qualify for replacement, or reimbursement under this Limited Warranty.

Other Products Excluded – This Limited Warranty applies exclusively to the above described trailers manufactured by Neckover Trailers Mfg., L.L.C.  Any other products manufactured by Neckover Trailers Mfg., L.L.C. are specifically excluded from this warranty.  Authorized repairs do not extend the term of this Limited Warranty.

Limitations – The sole responsibility of Neckover Trailers Mfg., L.L.C. under this limited warranty shall be to repair and replace parts at the Neckover Trailer Factory.  However, under unusual circumstances with prior written approval and at Neckover Trailers Mfg., L.L.C. discretion, a reasonable allowance may be made for repair off site.  All other obligations or liabilities, including incidental or consequential damages or contingent liabilities arising out of the failure of any parts to operate properly are hereby excluded, including but not limited to any damages resulting from loss of use, inconvenience, loss of time, commercial loss or any other type of damages, general or specific, foreseen or unforeseen, unless applicable state law provides otherwise.

Disclaimers – This warranty is expressly in Lieu of all other express warranties and representations.  Neckover Trailers Mfg., L.L.C. makes no representation or warranty of any kind, express or implied, with respect to Neckover Trailers whether as to merchantability, fitness for a particular purpose or any other matter.  No one, including an authorized Neckover Trailer Dealers, authorized to make further or additional warranties on behalf of Neckover Trailers Mfg., L.L.C.  All implied warranties of merchantability and fitness for intended use are limited to warranty periods stated above, unless any applicable state law provides otherwise.

Exclusions and Limitations – This Warranty shall not extend to:

  • Any trailer or component for which the warranty registration card was not returned to Neckover Trailers Mfg., L.L.C.
  • Equipment which has been modified, repaired, or altered in any way without the express written consent of Neckover Trailers Mfg., L.L.C.
  • Unreasonable use including failure to provide reasonable and necessary maintenance.
  • Axles, axle’s assemblies, springs and suspension components, tires, or any other equipment which is warranted separately by the respective manufacturers of said components.
  • Parts not supplied by Neckover Trailers Mfg., L.L.C.
  • Parts which require replacement in the ordinary course of use due to normal wear.
  • Any trailer after 90 days from the date of purchase if the trailer is utilized as a rental unit or as part of a rental combination with rental equipment.
  • Damage to paint resulting from deterioration due to use or exposure, such as chipping, scratching or damage due to road salt, road tar, or pressure washing.
  • Warranties are non-transferable.
  • The foregoing warranties are exclusive and the remedies provided therein are the sole and only remedies.
  • There are no warranties, either express or implied including the implied warranties of merchantability and fitness for a particular purpose, which extend beyond the description of the face hereof.
  • Except as may be prohibited by law, Neckover Trailers Mfg., L.L.C. shall not be liable for incidental or consequential damages of any kind or description including but not limited to loss of time, profit, inconvenience, loss of use, towing fees, telephone calls, costs of meals or lodging.

Neckover Trailers Mfg., L.L.C.

Required Warranty Claim Procedure

In order to validate this Limited Warranty, you must complete the warranty registration sheet within thirty (30) days of original purchase date of your Neckover Trailer.  The warranty registration sheet must be accompanied by an executed bill of sale or invoice from the authorized Neckover Trailer Dealer.  If this warranty registration sheet and accompanying documentation is not completed by the thirtieth day after purchase of the trailer, all express warranties contained in this limited warranty shall be null and void except as prohibited by law.

Within five (5) days after discovering a problem with your Neckover Trailer, return your trailer for inspection to the Neckover Trailer dealer where you bought your trailer.

If your dealer cannot repair the problem free of charge and you want to file a claim under this warranty, your local dealer must send to Neckover Trailers Mfg., L.L.C., by registered letter or fax a limited warranty claim form, together with all required information, within ten (10) days of your discovery of the defect.

Neckover Trailers Mfg., L.L.C. will acknowledge such receipt of claim by registered letter to the

Dealer and to the claimant.  Neckover Trailers Mfg., L.L.C. will respond as soon as possible, but no later than thirty (30) days after receipt of the claim.  Any defective part(s) must be sent by prepaid freight to Neckover Trailers Mfg., L.L.C., within thirty (30) days, in order to qualify the claimant for replacement under this limited warranty.

Neckover Trailers Mfg., L.L.C. will not reimburse any claimant for any adjustment or repair of a Neckover Trailer without prior written approval by Neckover Trailers Mfg., L.L.C.

If you return your trailer for repair to the factory, Neckover Trailers Mfg., L.L.C. will warrant the repair or replacement parts for a year from the date of repair.  If authorized repair must be done outside of the factory, Neckover Trailers Mfg., L.L.C. will not warrant such repair work or replacement.

 

What You Must Do – In order to make a claim under these warranties:

  • You must be the original purchaser of the trailer.
  • You must properly notify Neckover Trailers Mfg., L.L.C. within the warranty period of any defect and provide Neckover Trailers Mfg., L.L.C. with any substantiation Neckover Trailers Mfg., L.L.C. may reasonably request.
  • The trailer must have been used and maintained in accordance with good industry practice and the recommendations of Neckover Trailers Mfg., L.L.C.

Inquiries regarding the above warranty should be sent to:

 

Neckover Trailers Mfg.

P.O. Box 306

Troup, TX 75789

903-842-3107

 

Neckover Trailers Mfg., L.L.C.

Manufacturer’s Limited Warranty – Hay Trailer

 

I __________________________________________________, purchasing a new

_______________ model Neckover Trailer containing identification

number__________________________________________________, and Invoice

number _______________, have read, understand and agree to the attached

warranty statement.

 

______________________________________

Customer’s Printed Name

 

___________________________________________                                  __________________

Customers Signature                                                                                      Date

 

___________________________________________

Dealer

 

___________________________________________                                  __________________

Dealer’s Signature                                                                                          Date

 

* Signed original must be mailed to Neckover Trailers Mfg., LLC, PO Box 306, Troup, TX 75789, with an executed Bill of Sale within 30 days of original sales date to validate warranty.

Neckover Trailers Mfg., L.L.C.

Manufacturer’s Limited Warranty – Steel Truck Beds

 

Manufacturer’s Limited Warranty on all Steel Truck Beds Manufactured by Neckover Trailers Mfg., L.L.C., and sold under the “Neckover Trailers” Label are subject to specific and Limited Warranties as Follows:

Neckover Trailers Mfg., L.L.C. warrants that each Steel Truck Bed operated by the original purchaser under normal use in the Continental United States or Canada will be free from defects in materials and workmanship for one (1) year following the original purchase, subject to the requirements, exclusions and limitations stated below which will be strictly applied.  If the steel truck bed is rented or used for commercial hauling, this Limited Warranty is null and void.

One Year Limited Warranty – Subject to the requirements, exclusions and limitations stated below, the structure of your Neckover Steel Truck Bed is warranted to the original retail purchaser against defects in materials and workmanship by Neckover Trailers Mfg., L.L.C., arising from normal use for one (1) year from the date of purchase.  The structure is that portion of the Truck Bed which includes the main frame, consisting of the bottom rails, cross members, side posts and exterior walls, bed skirts and headache rack.

One Year Limited Warranty – Neckover Trailer Mfg., L.L.C. warrants it paint finish to be consistent with industry standards for one (1) year after the date of original retrieval from the factory, with the exception of “normal use” limitations set forth below and of deterioration due to use or exposure, such as chipping, scratching, fading, cracks in caulk seams, road salt, road tar, damage by animals or pressure washing.  Warrantable paint repairs are limited to spot repairs and blending consistent with standards in the truck bed industry.

 

 

One Year Limited Warranty – Subject to the requirements, exclusions and limitations stated below, the latches, gates, lights, and wire of your Neckover Truck Bed is warranted to the original retail purchaser against defects in materials and workmanship by Neckover Trailers Mfg., L.L.C., arising from normal use for one (1) year from the date of purchase.

 

Exclusion of Components Warranted by Other Manufacturers – Axles, batteries, brake components, castors, couplers, jacks, mats, springs and suspension components, tires, windows and doors purchased and installed by Neckover Trailer Mfg., L.L.C., are warranted by their manufacturers and are excluded from this Limited Warranty.

Normal Use, No Repairs or Alterations – This Limited Warranty covers only defects in original components which arise from normal use and does not apply if truck bed is subject to negligence, accident, abuse, misuse, overload or has been repaired to altered without the prior written consent of Neckover Trailers Mfg., L.L.C. Normal wear items including but not limited to doors, struts, lights, bearings, brakes, brake linings, tires and batteries, will not be replaced due to wear.

Transportation Cost Excluded – Transportation of any truck bed to and/or from the dealer or any approved repair facility shall be the responsibility of the truck bed owner.  Neckover Trailer Mfg., L.L.C. shall not be liable for any such costs.

 

Prior Written Consent Required and Return of Defective Parts Required – No reimbursement will be made to any dealer or owner for repairs made without the prior written consent of Neckover Trailers Mfg., L.L.C.  Any defective part(s) must be sent by prepaid freight to Neckover Trailers Mfg., L.L.C., in order to qualify for replacement, or reimbursement under this Limited Warranty.

 

Other Products Excluded – This Limited Warranty applies exclusively to the above described truck beds manufactured by Neckover Trailers Mfg., L.L.C.  Any other products manufactured by Neckover Trailers Mfg., L.L.C. are specifically excluded from this warranty.  Authorized repairs do not extend the term of this Limited Warranty.

Limitations – The sole responsibility of Neckover Trailers Mfg., L.L.C. under this limited warranty shall be to repair and replace parts at the Neckover Trailer Factory.  However, under unusual circumstances with prior written approval and at Neckover Trailers Mfg., L.L.C. discretion, a reasonable allowance may be made for repair off site.  All other obligations or liabilities, including incidental or consequential damages or contingent liabilities arising out of the failure of any parts to operate properly are hereby excluded, including but not limited to any damages resulting from loss of use, inconvenience, loss of time, commercial loss or any other type of damages, general or specific, foreseen or unforeseen, unless applicable state law provides otherwise.

Disclaimers – This warranty is expressly in Lieu of all other express warranties and representations.  Neckover Trailers Mfg., L.L.C. makes no representation or warranty of any kind, express or implied, with respect to Neckover Trailers whether as to merchantability, fitness for a particular purpose or any other matter.  No one, including an authorized Neckover Trailer Dealers, authorized to make further or additional warranties on behalf of Neckover Trailers Mfg., L.L.C.  All implied warranties of merchantability and fitness for intended use are limited to warranty periods stated above, unless any applicable state law provides otherwise.

Exclusions and Limitations – This Warranty shall not extend to:

  • Any truck bed or component for which the warranty registration card was not returned to Neckover Trailers Mfg., L.L.C.
  • Equipment which has been modified, repaired, or altered in any way without the express written consent of Neckover Trailers Mfg., L.L.C.
  • Unreasonable use including failure to provide reasonable and necessary maintenance.
  • Axles, axle’s assemblies, springs and suspension components, tires, or any other equipment which is warranted separately by the respective manufacturers of said components.
  • Parts not supplied by Neckover Trailers Mfg., L.L.C.
  • Parts which require replacement in the ordinary course of use due to normal wear.
  • Any truck bed after 90 days from the date of purchase if the truck bed is utilized as a rental unit or as part of a rental combination with rental equipment.
  • Damage to paint resulting from deterioration due to use or exposure, such as chipping, scratching or damage due to road salt, road tar, or pressure washing.
  • Warranties are non-transferable.
  • The foregoing warranties are exclusive and the remedies provided therein are the sole and only remedies.
  • There are no warranties, either express or implied including the implied warranties of merchantability and fitness for a particular purpose, which extend beyond the description of the face hereof.
  • Except as may be prohibited by law, Neckover Trailers Mfg., L.L.C. shall not be liable for incidental or consequential damages of any kind or description including but not limited to loss of time, profit, inconvenience, loss of use, towing fees, telephone calls, costs of meals or lodging.

What You Must Do – In order to make a claim under these warranties:

  • You must be the original purchaser of the truck bed.
  • You must properly notify Neckover Trailers Mfg., L.L.C. within the warranty period of any defect and provide Neckover Trailers Mfg., L.L.C. with any substantiation Neckover Trailers Mfg., L.L.C. may reasonably request.
  • The truck bed must have been used and maintained in accordance with good industry practice and the recommendations of Neckover Trailers Mfg., L.L.C.

Inquiries regarding the above warranty should be sent to:

Neckover Trailers Mfg.

P.O. Box 306

Troup, TX 75789

903-842-3107

 

Neckover Trailers Mfg., L.L.C.

Manufacturer’s Limited Warranty – Steel Truck Beds

 

I __________________________________________________, purchasing a new

_______________ model Neckover Truck Bed containing Invoice

number _______________, have read, understand and agree to the attached

warranty statement.

 

______________________________________

Customer’s Printed Name

 

___________________________________________                                  __________________

Customers Signature                                                                                      Date

 

___________________________________________

Dealer

 

___________________________________________                                  __________________

Dealer’s Signature                                                                                          Date

 

* Signed original must be mailed to Neckover Trailers Mfg., LLC, PO Box 306, Troup, TX 75789, with an executed Bill of Sale within 30 days of original sales date to validate warranty.

 

Neckover Trailers Mfg., L.L.C.

 

Required Warranty Claim Procedure

In order to validate this Limited Warranty, you must complete the warranty registration sheet within thirty (30) days of original purchase date of your Neckover Trailer.  The warranty registration sheet must be accompanied by an executed bill of sale or invoice from the authorized Neckover Trailer Dealer.  If this warranty registration sheet and accompanying documentation is not completed by the thirtieth day after purchase of the trailer, all express warranties contained in this limited warranty shall be null and void except as prohibited by law.

Within five (5) days after discovering a problem with your Neckover Trailer, return your truck bed for inspection to the Neckover Trailer dealer where you bought your trailer.

If your dealer cannot repair the problem free of charge and you want to file a claim under this warranty, your local dealer must send to Neckover Trailers Mfg., L.L.C., by registered letter or fax a limited warranty claim form, together with all required information, within ten (10) days of your discovery of the defect.

Neckover Trailers Mfg., L.L.C. will acknowledge such receipt of claim by registered letter to the

Dealer and to the claimant.  Neckover Trailers Mfg., L.L.C. will respond as soon as possible, but no later than thirty (30) days after receipt of the claim.  Any defective part(s) must be sent by prepaid freight to Neckover Trailers Mfg., L.L.C., within thirty (30) days, in order to qualify the claimant for replacement under this limited warranty.

Neckover Trailers Mfg., L.L.C. will not reimburse any claimant for any adjustment or repair of a Neckover Truck Bed without prior written approval by Neckover Trailers Mfg., L.L.C.

If you return your truck bed for repair to the factory, Neckover Trailers Mfg., L.L.C. will warrant the repair or replacement parts for a year from the date of repair.  If authorized repair must be done outside of the factory, Neckover Trailers Mfg., L.L.C. will not warrant such repair work or replacement.

Neckover Trailers Mfg., L.L.C. reserves the right to not pay unreasonable costs for repair or replacement defects in Neckover Truck Beds and may, at Neckover Trailers Mfg., L.L.C. discretion establish a reasonable reimbursement for any authorized work performed under the terms of this limited warranty.

Neckover Trailers Mfg., L.L.C. makes no other express or implied warranties and there are no other warranties which extend beyond the description on the face of this limited warranty.

Inquiries regarding the above warranty should be sent to:

Neckover Trailers Mfg.

P.O. Box 306

Troup, TX 75789

903-842-3107

Neckover Trailers Mfg., L.L.C.

Manufacturer’s Limited Warranty – Parts and Service

 

We are committed to customer satisfaction and to delivering quality parts and service. Many of the items we sell come with a manufacturer’s warranty. Warranty terms will vary between manufacturers and parts. For additional information on the manufacturer’s warranty for a specific part, please see your Neckover associate.

Parts (and any labor costs associated with a warrantable claim) are subject to the relevant manufacturer’s warranty, as in effect at the time of purchase, and approval. In most cases, and subject to manufacturer approval of the claim, C Diamond F, Inc., Neckover Trailers will replace or issue a refund for, or facilitate the repair of, a new part that fails during the applicable warranty period due to a defect in materials or workmanship under normal use and service after proper installation.

Importantly:

  • Manufacturer’s determination and approval as to the warrantability of a claim often requires that the part first be sent to the manufacturer for physical examination. Customer shall pay the cost of return freight.
  • Damage or loss caused by abuse, misuse, neglect, accident, improper installation, storage, or handling, overloading, or use contrary to manufacturer instructions is not covered by warranty.
  • Warranties on replacement parts cover the unused portion of the original warranty.

Labor performed by Neckover’s Service Shop is warranted against defects in materials or workmanship for 90 days. C Diamond F, Inc., Neckover Trailers will not pay outside labor.

You must be the original purchaser. Proof of purchase is required.

C Diamond F, Inc., Neckover Trailers neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of any parts or labor.

The sole remedy for breach of any warranty against C Diamond F, Inc., Neckover Trailers is limited to the money actually received by C Diamond F, Inc., Neckover Trailers for the part/labor.

THIS REPRESENTS THE TOTAL LIABILITY OF C DIAMOND F, INC., NECKOVER TRAILERS, FOR ANY PART OR SERVICE. C DIAMOND F, INC., NECKOVER TRAILERS MAKES NO OTHER WARRANTY WHATSOEVER, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. C DIAMOND F, INC., NECKOVER TRAILERS DOES NOT COVER INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

Some states do not allow limitations on how long an implied warranty lasts or exclusion or limitation on incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

RETURN / EXCHANGE POLICY

WE WANT YOU TO BE FULLY SATISFIED WITH EVERY ITEM THAT YOU PURCHASE FROM C DIAMOND F, INC., NECKOVER TRAILERS. MOST ITEMS PURCHASED AT C DIAMOND F, INC., NECKOVER TRAILERS MAY BE RETURNED WITHIN THE SIXTY (60) DAY PERIOD FOLLOWING THE DATE OF PURCHASE (SEE CONDITIONS AND EXCEPTIONS BELOW).

C DIAMOND F, INC., NECKOVER TRAILERS must have sales history for the item. Item must be in the original packaging and in resalable condition Returns will be either (a) exchanged or (b) refunded via the original payment form, except that refunds on cash transactions in excess of $150.00 will be issued by check and mailed within 15 days of processing return.

Not all items are returnable. Clearance and “AS IS” items are non-returnable. Special order, non-stocking, custom, and certain other items may be non-returnable. *

Items received in open boxes/packaging may be subject to repackaging charges. To the extent returnable, special order, non-stocking, custom, and certain other items may be subject to a 10% restocking fee.* Where applicable, Customer shall pay the cost of return freight.

This policy is subject to change without notice by C Diamond F, Inc., Neckover Trailers.

* Contact your Neckover Representative for details.

903-886-4067
Fax: 903-886-4768
trailstar@embarqmail.com

Tire/Wheel Warranty Information
We are pleased to supply the tire and wheel assemblies on your trailer. Should
you experience problems with any tire or wheel or assemblies please fill out and
email or fax direct to TRAILSTAR for immediate action.
Please take time to review the below-listed warranty limitations and guidelines.

What Is Warranted and For How Long
Your tires are warranted against failure due to defective materials and workmanship.
Tires are eligible for warranty if presented not more than 1 year from date of
manufacture (D.O.M.) of your trailer and has a minimum of 2/32 tread remaining.

Computing Treadwear
Treadware is computed as a percentage of the original, usable tread. The original,
usable tread does not include the last 2/23nd inch of tread depth.

What Is Not Covered by the Warranty
Failures due to fire, accident, malicious mischief, improper inflation, improper
use, running flat, overloading or road hazards. Example of road hazard includes
nails, glass, and other foreign objects and natural and man­made defects or
obstacles, such as excavations, construction, potholes, and chuckholes. Damages
caused by road hazards include cuts, snags, punctures, scuffs, carcass bruises, and
impact breaks.
•Premature or irregular wear due to improper inflation or alignment or balance.
•Tires presented by other than the original consumer
•Tires with weather cracking which were purchased more than 1-year prior to
presentation for adjustment. If you have no proof of purchase date, the tire manufactured
1 year prior to the presentation are not covered.
•Loss of time, inconvenience, loss of use of the vehicle, costs of towing or transportation
or consequential damages of any type or nature.
•Any implied warranty, including merchantability or fitness, is limited to the duration
of this written warranty or 1 year whichever is less.
•Balancing or mounting charges.

**Note: The limited warranty is the entire warranty by TRAILSTAR and
TRAILSTAR’s complete obligation is as set forth herein. No one has authority to
imply, suggest, agree represent, warrant or promise contrary to the terms hereof.

 

 

 

 

 

 

Rockwell American Trailer Products
LIMITED WARRANTY

Rockwell American extends to the original purchaser only, a limited warranty on each Rockwell American tubular axle(s) against defects in material or workmanship for a period of two (2) years from date of purchase. Rockwell American extends to the original purchaser only, a limited warranty on each Rockwell American Equalizer Torsion Axle(s) against defects in material or workmanship for a period of five (5) years from the date of purchase.

1. To obtain warranty service, please call or send the following information to the address listed on the back.
A. Name and mailing address of the purchaser.
B. Proof of date of purchase.
C. Name of manufacturer of unit under which axle is mounted.
D. Model, year and serial number of unit.
E. Name and address of dealer from whom unit was purchased.
2. This warranty does not extend to:
A. The connecting of brake wiring to the trailer wiring or trailer
wiring to the towing vehicle wiring.
B. The attachment of the axles to the frame.
C. Hub imbalance, or any damage caused thereby.
D. Parts not supplied by Rockwell American.
E. Any damage whatever if caused by or related to any alteration of the axle.
F. Use of axle assembly on unit other that that to which it was originally mounted.
G. Normal wear including brake linings and magnets.
3. This warranty does not cover defects caused by:
A. Improper installation.
B. Damage (not resulting from defect or malfunction) while in the possession of the customer.
C. Unreasonable use (including failure to provide reasonable and necessary maintenance.
4. Repair or replacement under this warranty is the exclusive remedy for the customer. Rockwell American shall not be liable for any incidental or consequential damages, including any towing fees, hotel bills, telephone calls and meals for breach of any express or implied warranty on the axles.

FOR ASSISTANCE, CONTACT OUR WARRANTY DEPARTMENT
ROCKWALL AMERICAN
Royse City, TX 75189
1012 Industrial Drive
(800)334-6355

Products For A Bull Tuff Life

1-866-235-5889
938 South Railroad
Troup, TX 7578

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